At Island Craftsmen, your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, engage with our services, or communicate with us through phone, email, SMS, or other channels.
1. Information We Collect
We may collect and store the following types of information:
- Contact Information: Your name, email address, phone number, and any message details you submit through forms, chat, or SMS.
- Billing and Payment Information: If you make a payment online, we may collect billing address and transaction details. Payments are processed securely through a PCI-compliant third-party payment processor.
- Technical Data: Information such as IP address, browser type, device information, and site usage data collected through cookies, analytics tools, and similar technologies.
- Communication Data: Records related to calls, emails, form submissions, SMS messages, opt-ins, opt-outs, and consent logs maintained for customer service, compliance, and operational purposes.
We only collect personal information when you voluntarily provide it or when it is necessary to provide our services.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries, requests, and service needs.
- Communicate with you about appointments, projects, services, updates, and support.
- Send feedback requests, customer care messages, and other communications you have agreed to receive.
- Process payments and confirm transactions.
- Improve our website, services, and communication performance.
- Maintain business records and comply with legal, carrier, and messaging requirements.
We do not sell or rent your personal information to third parties.
3. SMS Messaging Privacy and Compliance
If you provide your mobile number and opt in to receive text messages from [BUSINESS-NAME], you agree to receive SMS communications related to customer care, feedback requests, appointment or service updates, and related business communications.
- Consent: We only send SMS messages to individuals who have provided the appropriate consent.
- Message Frequency: Message frequency may vary based on your interaction with [BUSINESS-NAME].
- Rates: Message and data rates may apply depending on your mobile carrier and plan.
- Opt-Out: You may opt out of SMS messages at any time by replying STOP.
- Help: You may reply HELP for additional assistance.
- Consent Records: We may maintain records of your consent, message history, and opt-out requests for compliance and operational purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with vendors, platforms, or service providers that help us deliver messaging services and only to the extent necessary to provide those services.
4. How We Share Information
We may share information with trusted third-party service providers who assist us in operating our website, communicating with customers, processing payments, or supporting our business operations. These providers may only use the information as necessary to perform services on our behalf.
We may also disclose information when required by law, regulation, legal process, or to protect our rights, safety, property, customers, or business operations.
5. Data Security
We take reasonable precautions to protect your personal information.
- Online data transmissions are protected using secure, encrypted connections where appropriate.
- Access to personal data is limited to authorized personnel and trusted service providers who need it for legitimate business purposes.
- We use reasonable administrative, technical, and physical safeguards to protect against unauthorized access, disclosure, alteration, or destruction of your information.
6. Cookies and Tracking Technologies
Our website may use cookies, analytics tools, and similar technologies to understand website usage, improve performance, and enhance user experience.
You can usually adjust your browser settings to refuse cookies, although doing so may affect some website functionality.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the content, security, or privacy practices of those third parties.
8. Your Choices
You may choose not to provide certain personal information, but doing so may limit our ability to respond to you or provide certain services.
If you no longer wish to receive SMS communications from us, you may reply STOP at any time. For other communications, you may contact us directly to update your preferences.
9. Your Consent
By using our website or communicating with [BUSINESS-NAME] through forms, phone, email, or SMS, you consent to this Privacy Policy and our collection, use, and sharing of information as described here.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted means you accept those updates.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us.